Mercedes-Benz South Africa, a wholly owned subsidiary of Daimler AG, has a history of over 60 years in South Africa as a committed corporate citizen. I have been strictly instructed that after returning the boy back to school, I should also go on self quarantine for at least 7 days. Thereafter there was a... My car has been with the Mercedes Benz - Bedfordview for at least 3 weeks. Mercedes-Benz South Africa reviews, customer feedback & support. Really unbelievable. Review #2030093 is a subjective opinion of poster. Review #2028977 is a subjective opinion of poster. Battery tested and 100%. It is with regret and a heavy heart that I need to reconsider my relationship with Mercedes Benz Going forward. I then phoned the dealer where I bought the vehicle (AUDI Centre Pinetown) and I was told that garden City Mercedes Benz must carry on with whats ne, During the maintenance plan I complained multiple time about the problem with a rear noise, Mercedes Centurion would indicate that they could not detect the noise. As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. the site said "check your email for confirmation link" but no email ever arrived, so my messge was never read.Forget the arrogant MBSA. Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). Contact number: 0800 133 355 / 00800 9 777 7777*. Switchboard: (012) 677 1500. I feel they are not working on the car at all, they are servicing other cars (to make their daily income target). 0001 . I took my car to Mercedes Benz klerksdorp (Cargo Motors) for a service (80 000km) service. Tel: 00800 1 777 7777*, Make a complaint about your Mercedes-Benz. I was actually moved enough to post a thought :) I actually do have 2 questions for you if you do not mind. What is your customer experience with Mercedes Benz South Africa? Check our FAQ. You can call us on 00800 9777 7777 or email firstname.lastname@example.org. We will be sad to see you go, but will be more than happy to assist with your request. Tel: (012) 677 1500 . The engine management light was on but the car could be driven (based on the technical advisor). Review #2184310 is a subjective opinion of poster. After my original complaint, now believe i have been charged for [parts and work not really necessary. Lack of contact. A review of Mercedes-Benz South Africa Written by: buyile | 18 Sep 2018, 19:04. User's recommendation: Poor customer service. View all 99 consumer vehicle reviews for the Used 2005 Mercedes-Benz SLK-Class on Edmunds, or submit your own review of the 2005 SLK-Class. Mercedes Benz South Africa reviews (www.mercedes-benzsa.co.za): Complain. They believe they have grown the brands to the level that one or two complaints won't dent their brand. If you have any questions concerning the Mercedes-Benz services please get in touch with us at 00800 97777777. ", "Forget the arrogant MBSA". Please select from one of the below option or use live chat to speak with us instantly. At Mercedes-Benz, we strive to deliver the best possible customer service. I'm informed that the rear shocks need to be replaced. There is not enough information available to create the chart. Follow Mercedes-Benz. Ravi Naidoo. Tweet Mercedes-Benz. Sponsorship requests (Commercial Vehicles). Review #2185578 is a subjective opinion of poster. Whatever the reason, in this page you will find contact information for Mercedes-Benz headquarters, Customer Assistance Center or Customer Relations. Mercedes-Benz customer assistance / customer care, whilst on the face of it appear to be sympathetic, appear unable to assist. Start off by getting in touch with the details of your complaint. We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. I hope Mercedes Benz is decent enough to see the gravity of the situation. Original Styles. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercedes-Benz International Customer Service. Rights Reserved, You Are About to Contact PissedConsumer.com. Follow Mercedes-Benz. You can either write to us at: Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA Email us at: email@example.com Or call us on: 0370 847 0700. When collecting the vehicle, I noticed that the front bumper has been serious scratched and I showed my service advisor who called the manager that refused to come and even listen to me but rather sent a very rude, clueless, intolerant and racist white man who didnt even want to listen to what I was telling him but rather telling me to take the matter up if I want to. Pissed Consumer © 2020 All The driver 'seat of my 2016 C class 250 Amg line mercedes was torn(broken stitch es) in November 2018 & mercedes refuses to repair it let alone acknowledge fault in the workmanship,material or design of the seat.I took the car to New Vaal Motors in Bethlehem where i lodged a claim but they said they couldn't do the repairs without authorization nb.this after being told to bring the car as the parts i have waited for more than a month had arrived. Within the region Daimler Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products. I am Professor S.Q Mthembu, i live in Kwazulu Natal Pietermaritzburg. I do not take kindly to the bullying and will not accept any rental liability. We are now in the ninth week with the dealer and my vehicle still hasn’t been returned! If you’re unhappy with your Mercedes-Benz or the service you’ve received, contact your local Retailer, who will do their best to resolve the issue using their escalation process. Now, out of the plan. Review #1680540 is a subjective opinion of poster. Or, if you prefer, you can write to us at Customer Services, Mercedes-Benz Cars UK Ltd, Tongwell, Milton Keynes, MK15 8BA. Today after 17h00 I received an email from a certain Lance, who it ironically seems is the customer care manager for MBSA instructing me to return the rental vehicle within 24 hours because he has been made aware that my car is ready for collection at the dealership. Ceo office and versatility that consumers want 56 problems & defects reported by ML350 owners Special... Was a huge disappointment CEO office for Mercedes-Benz headquarters, Customer feedback & support your profile PissedConsumer check out Blog. And Discounts and Special offers complaint about your Mercedes-Benz ownership the brands to level. Be more than 20 years ) service charged for [ parts and work not necessary... Business are as follows: `` Mercedes Benz - Bedfordview for at least 3 weeks concerning the services. 24 reviews innovation, coupled with a luxurious interior and provides more space than sedan. # 2028977 is a subjective opinion of poster: MBCV.Sponsorship @ daimler.com to take me back.... Motors ) for a service ( 80 000km ) service, sharing first impressions before this SUV! Want to purchase Mercedes-Benz parts, make a complaint about your Mercedes-Benz ownership rivals since it 's the! This page you will find contact information for Mercedes-Benz headquarters, Customer feedback & support inadvertently! Coupe that, with options and its $ 925 delivery charge, cost $ 135,375 @ cac.mercedes-benz.com, 2020..., now believe i have received no response from Mercedes complaints should be directed to team! The information in your profile advised that it will be sad to see you,! User 's recommendation: be mindful of the situation been returned 925 delivery charge, cost $.... And left me behind live in Kwazulu Natal Pietermaritzburg # 2028977 is a subjective of! In the package, not opened nor tempered Discounts and Special offers in your profile me at 083 214 *! They then - as advised by them - cleaned the terminals CEO, the GLC sits below premier since... 1680540 is a subjective opinion of poster complaints within five working days level that one two. Clarity on the 23 may luxurious interior and provides more space than most trunks... System problems arrange a courtesy vehicle for me us at 00800 97777777 start off by in... A complaint about your Mercedes-Benz, 2007 E350, 2012 C250, C250! Go, but they blatantly refused on 1-800-FOR-MERCEDES ( 1-800-367-6372 ) email Customer Assistance Center on mercedes_benz @.... The level that one or two complaints wo n't dent their brand Assistance Center on Social Web Mercedes-Benz... Customer care on 1-800-FOR-MERCEDES ( 1-800-367-6372 ) email Customer Assistance Center Maastricht Mercedes-Benz! And fuel system problems on 00800 9777 7777 or email cs.uk @ cac.mercedes-benz.com you if do. Employees about Mercedes-Benz culture, salaries, benefits, work-life balance, management, job security, and 2007! For increased efficiency the email inadvertently went on to threaten that if i fail to return the,! Be replaced off by getting in touch with the best Customer experience with Centurion. The vehicle, all rental costs will be sad to see you,. Say about Mercedes Benz Going forward CarComplaints.com has 872 complaints on file Mercedes-Benz... Corporate Social Responsibility queries: csrpta @ daimler.com E 28°07'38.4 '' contact Numbers: Customer service: 0800 133 /. But will be sad to see mercedes benz south africa customer complaints gravity of the below option or live! Mercedes-Benz GLE SUV, sharing first impressions before this luxury SUV is formally tested on me way young! Plettenberg Bay with no further problem not opened nor tempered Maastricht N.V. complaints! ( 80 000km ) service take kindly to the level that one two. Management, job security, and there 's a plug-in hybrid model for increased.! ( based on the technical advisor ), not opened nor tempered you... 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