This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. In reference to the MS Surface Laptop 3, just to let you know, that computer is highly customized by Microsoft and all the drivers for it are provided by them, so in this case, for this specific product, what we recommend is to get in contact directly with Microsoft for them to provide the drivers validated by them and to provide further assistance on this matter. I have however used the Intel Driver Update tool to update the Wireless NIC to the latest version, and still there is a problem. Do you have the option to test just the laptop connected to it? I have my other Surface Pro (5) side by side and the 5 does not drop. The AX200 and AX201 cards are pretty new, and using new technology. 3) Used an external USB wifi dongle to verify that I don't lose connection. Did you check with your Internet service provider to make sure the Internet is working properly? Did you installed the latest firmware on it? Restart your computer and see if the problem of WiFi Disconnecting from your Windows 10 computer is now fixed. To do that, you just need to follow these steps: Open the Settings app and go to Network & Internet section. Microsoft global customer service number. official The Intel® Wirelss cards, were they pre-install on the laptops or they were install manually? Here is the router: https://e.huawei.com/en/products/enterprise-transmission-access/access/onu/echolife-eg8245h5. The problem I find is that HP, Dell, etc. Intel® WiMAX/WiFi Link 5150. In order for us to be able to provide the most accurate assistance on this topic, we just wanted to verify a few detaiuls about your platform: Did you make any recent hardware/software changes? Earlier versions of W10 suffered from wake up problems. To fix this problem, you’ll have to disable WiFi Sense on your Windows 10 PC. If the issue still persists then go for the next fix. This has been happening for a really long time. Microsoft global customer service number. Thoughts? I also disconnected the battery and that fixed the issue temporarily but now it's not working at all. It's the only one experiencing this issue among the different devices in my home. Support product highlights, featured content, downloads and more for Intel® Wi-Fi 6 AX201 You need to consider wifi is closely related to Bluetooth in this Intel card, which is the newest BT ver. In the following link you will find the settings to try those changes: https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-io/wireless-networkin... By any chance, did you check with Aruba directly to make sure that the latest firmware update was installed in the Router? The wireless/Bluetooth adapter is most likely PCIe, see below. Drops wifi - then returns after a few minutes. 4.2 in this case. Need help. The Intel Wi-Fi 6 AX200 is a CNVi WLAN card that supports 802.11ax via 2x2 MU-MIMO antennas over the 2.4 GHz and 5 GHz bands. Surface Pro 7 with Intel Wi-Fi 6 AX201 Keeps Disconnecting from Wi-Fi Hi! The WiFi disconnects randomly and then I have to manually reconnect it. For more complete information about compiler optimizations, see our Optimization Notice. I've updated drivers using the service bridge and through intel. I have the exact same problem as well. Just to confirm, was the Intel® Wireless card installed manually on the HP Spectre x360 Elitebook or di it came pre-installed? Need help. What kind of security protocols are you using? Hello AHill21, I just wanted to confirm if you were able to monitor/check the behavior of the laptop and if the Wireless issue persists? Hello, The problem persists. Intel® WiFi Link 5300. I picked up an AX200 card recently and plan on installing it in one of my systems to see how well the WiFi 6 works. At this stage testing live and I believe for the the HP devices the driver might be working. So google Intel ac 8265 drivers, go to the intel page, download the file, run it, and choose upgrade. Have had some HP Spectre x360 EliteBooks and Microsoft Surface Laptop 3 with problems with Intel WiFi 6 AX200 / AX201 160 MHz wireless nic drivers. I already have the router to upgrade my old AC environment. AHill21, Thank you for posting in the Intel® Communities Support. This problem is pretty severe as no one can live with a Windows 10 computer that keeps disconnecting from the WiFi network it is connected to every few minutes. I am trying to determine if it happens only on my 5g connection (I'm next to the router to signal is strong) or the lower grade connection. 2) Latest Device driver from intel. This is ruining my experience for an otherwise impressive device. Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. Microsoft Employee and that the phone number is an 6) Setting Roaming profile to 5. if your WiFi is getting disconnected frequently, it might be due to WiFi Sense feature. Hey guys, I just built a new PC from an AMD Ryzen 3900X along with the ASRock X570 Phantom Gaming 4 WiFi AX motherboard. Laptop keeps disconnecting from wifi, have to restart to reconnect in Network and Sharing For a few days now, my laptop keeps randomly disconnecting from the wifi. If your WiFi is auto-updated recently then there is a possibility that your WiFi driver has some old/corrupted temporary files in … Are there any other devices connected to the same Router? I tried troubleshooting but its no help. Connect with your network and check if it keeps disconnecting or not. I have now had 2 different brand new Surface Pro 7 devices in which this issue has manifested. my phone is fine. So basically, my WiFi keeps on disconnecting randomly. technical support services. In the left pane choose Wi-Fi and click on Manage Wi-Fi settings. Hello AHill21, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question. USB wifi dongle is something I … Protect Yourself From Tech Support Scams You can help protect yourself from scammers by verifying that the contact is a Intel® Wi-Fi 6E AX210 (Gig+) Intel® Wireless 3100 Series. El adaptador Intel(R) Wi-Fi 6 AX201 esta experimentando problemas de controlador o hardware no es la primera vez que público este problema y sinceramente ya estoy muy cansada Solo deje de usar la laptop por dos días y el problema volvio! As they are new computers they have not been working correctly since deployment. hold up the Intel drivers for 6 months of testing! Well, thankfully, this issue is entirely fixable, and all an affected user needs to do in order to resolve this problem is disable a couple of specific features of WiFi Sense. Just to confirm if the problem happens also in there. It will take a minute or two to reconnect by itself (it will say Can't connect to this network in the interim). WiFi 6 AX200 WiFi Adapter for Windows 10 64bit Chrome OS and Linux Laptop or Desktop PCs-802.11AX 2.4GHz 574Mbps or 5GHz 2.4Gbps(160MHz) with Bluetooth 5.1-Intel WiFi 6 AX200 NGW 4.6 out of 5 stars 524 Could you please clarify which is the laptop that works with Intel® Wi-Fi 6 AX200 card and which one is the one that works with Intel® Wi-Fi 6 AX201 card? When installing the Intel® Generic Wireless drivers they will not include some specific functionalities or features that the laptop supposed to have. It would appear the issue is to do with 802.11 n/ac/ax. technical support services. As described in this article which there was never a fix for: https://forums.intel.com/s/question/0D50P00004RS4SVSA1/intel-wifi-6-ax200-keeps-disconnecting-from-m... AHill21, Thank you very much for providing those details. So odd from a newly purchased device! Discussion Starter • #1 • Aug 26, 2019. Fix-5 Uninstall and Reinstall WiFi driver. Does the problem happen at home or work environment? 7) Set performance to Max on Battery or when plugged in. Also, based on the SSU report, it shows that you are working with a channel width of 160 MHz, for testing purposes could you please change the channel width to either 20/40/80/ MHz just to confirm if the behavior of the Wireless connection is the same? AHill21, Thank you very much for letting us know that information. Intel Wifi 6 ax200/ax201 keeps disconnecting from my WiFi. The wireless card, did you purchased it separately or did it came installed in the computer? Learn More. If by any chance you have a link for the specifications of it, please post it in the thread so we can verify it. For the last 4-5 days, my laptop has randomly been disconnecting from my WiFi, and I'm not sure why. But nothing of note from Microsoft. Microsoft is yet to acknowledge the issue, but a closer look at the whole problem performed by several users revealed that the slowdown is caused by Intel’s AX201 driver version 21.40.1.3. This is very important for us to know since the problem could be related to compatibility. Hello. Driver: Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020 the hardware is Intel(R) Wi-Fi 6 AX201 160MHz driver version is 21.40.1.3 Perfect, excellent, please keep checking/monitoring the behavior of the laptop for a couple of days and once you get the chance let us know if further assistance is needed. Also, there are different versions of the HP Spectre x360 Elitebook, could you please provide the specific model of the computer so we can check the specifications? file that contains all the drivers: https://www.microsoft.com/en-us/download/details.aspx?id=100429. Send help. It's not the router as other devices in my house do not drop. there customer service prob isnt much better but atleast there products are more reliable then this BS. Hi AHill21, Thank you very much for letting us know those updates. AHill21, Thank you very much for sharing that information and the report. In the right-pane, scroll down and disable Let me use Online Sign-up to get connected option. According to the SSU report, the Wireless driver version currently install is 21.80.1.1, I looked in HP's web site and actually, that is the proper driver for your system: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-830-g6-notebook-pc/26625607. Intel AX200 WiFi 6 keeps disconnecting on ASRock X570 Phantom Gaming 4 WiFi AX motherboard. Intel WiFi 6 AX200 is on HP Spectre x360 Elitebook, Intel WiFi 6 AX201 is on MS Surface Laptop 3. About once or twice a day my internet connection drops and I get the "LSO was triggered" event. The problem still persists. I am having the same issue. ... Drops wifi - then returns after a few minutes. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility. i have the same exact problem leo. Please provide the SSU report on the HP Spectre x360 Elitebook, To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner. Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. And never found too far from a Wi-Fi card, Intel… Hi! Intel® WiMAX/WiFi Link 5350. I went with a Surface Pro 7, unfortunately after having for two weeks I found out this model of network adapter is prone to constant issues were it drops the network capabilities after going into sleep mode. Is there any chance that you can test them at home? On the Surface I used the Intel tool to update the driver to the latest, with no luck. Have upgraded the drivers to the latest Intel version 21.70.0.6 (07/01/2020), and this still does not fix the problem. So it's not the network itself, that works great and has been great for a year. Some other customers have reported that by disabling the 802.11R (Fast Transition Feature) also seem to fix the problem, please try that and once you get the chance, please let us know the results. 5) Flashed to latest BIOS. Wireless card is in the HP Spectre x360 EliteBook and MS Surface Laptop 3. Thanks for your feedback, it helps us improve the site. we should have went with apple. and getting in touch with microsoft is damn near impossible. 1,362 Posts . I Have to restart my PC to make it work. 4) Disable OS ability to save energy by cutting off wifi. Describes the technical specifications and features of the Intel® Wi-Fi 6 AX201 Module, designed for the upcoming IEEE 802.11ax standard. Awful because this drops Zoom calls. I tried a lot to fix it but it never works. Update both Intel wifi … Regarding Microsoft's Surface Laptop 3, we actually do not recommend to use or install the Intel® Driver and Support Assitant, since the Wireless drivers provided by Microsoft are highly customized by them. I have the same issue on a Surface Laptop 3, I just ended up going on the 2.4GHz Wi-Fi network instead of the 5GHz network, which seems to have helped, Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I have now had 2 different brand new Surface Pro 7 devices in which this issue has manifested. Have loads of other devices connected fine (4 Google Home Mini, 6 Lifx bulbs, Nvidia Shield TV, Chromecasts, Smart TVs, other laptops, a macbook, a mac mini, google pixel 3 xl phone). Driver: Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020 Intel® WiFi Link 5100. I always go right to Intel's website and grab their driver and use it. Every other device in my home is perfectly fine though, e.g. If you go to the nic driver in Windows 10, and Advanced then Disable 802.11 n/ac/ax the driver works fine. Microsoft Agent or What is the model of the Router? Connect Automatically & Make WiFi … I use Microsoft Free Deployment tool so the driver is applied after the image is applied to the device. the hardware is Intel(R) Wi-Fi 6 AX201 160MHz driver version is 21.40.1.3 when I connect to the VPN using pulse secure my host computer wifi download capability drops from 250+ Mbps to … You can help protect yourself from scammers by verifying that the contact is a, official Hello AHill21, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Hi AHill21, I just wanted to let you know that there is a new Intel® Wireless driver version 21.80.2, that contains the fixes for issues similar as the one you described on this thread, please test it and let us know the results: https://downloadcenter.intel.com/download/29455/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters... Hello AHill21, I just wanted to check if you were able to test the Intel® Wireless driver version 21.80.2 and if the problem persists after that or if it got fixed installing the HP drivers? I try to reconnect and it says "Can't Connect To This Network". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No just this laptop (Dell Precision 7740 with Intel AX200 Wifi card). Have upgraded the drivers to the latest Intel version 21.70.0.6 (07/01/2020), and this still does not fix the problem. I may be watching a video and then it randomly just disconnects. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6E (Gig+) Series. Intel® Wi-Fi 6 AX201 (Gig+) quick reference guide including specifications, features, pricing, compatibility, design documentation, ordering codes, spec codes and more. Intel Wifi 6 ax200/ax201 keeps disconnecting from my WiFi Have had some HP Spectre x360 EliteBooks and Microsoft Surface Laptop 3 with problems with Intel WiFi 6 AX200 / AX201 160 MHz wireless nic drivers. I upgraded the adapter with the latest driver [21.30.3.2] from Intel directly and in the device manager, for the Intel AX200 Adapter, under Power Management Tab, I have disabled "Allow the computer to turn off this device to save power" option. Sometimes it's disconnected even when I restart it. It will take a minute or two to reconnect by itself (it will say Can't connect to this network in the interim). Please help! Intel® Dual Band Wireless-AC 3165. Intel® Wi-Fi 6 AX200 (Gig+) quick reference guide including specifications, features, pricing, compatibility, design documentation, ordering codes, spec codes and more. “ The new Intel AX201 adapter has 2×2 MIMO, basically double the antennas for double the speed (if your router supports it). Wifi connected but internet keeps disconnecting about every 15 min - posted in Windows 8 and Windows 8.1: Hello, sorry for the long message but … Wifi fails at start up and sometimes connects after 5 minutes or so of troubleshooting. Additionally, if you select the band, either 2.4 GHz or 5GHz, is the problem the same on both bands? Unsure / User says they might not have problems at home. Hello AHill21, I just wanted to check if the issue persists and if you need further assistance with this matter? My computer disconnects from the Wi-Fi about once an hour. ... Intel® WiFi Link 1000. I expect Intel will be doing updates fairly often until they get the bugs ironed out. I have an Intel AX200 wireless NIC integrated into my motherboard (x570 Aorus Master). This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. In order to install the proper drivers for this specific laptop, you just need to visit Microsoft's web site and download the zip. My computer disconnects from the Wi-Fi about once an hour. Now, about the HP EliteBook x360 830 G6, we recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. Intel(R) WiFi 6 AX201 160MHz Persistent Issue I splurged and bought my first new device since a MacBook Pro more than 8 years ago. 6. A Redditor blamed the Intel AX201 adapter to be responsible for the Surface Pro 7 slow WiFi bug after resuming from sleep mode. I have attached the SSU report for the HP Spectre x360 EliteBook. On the next screen, click on WiFi in the left-pane. Open device manager, up top click on 'view', click on 'show hidden devices', expand 'Network Adapters', click on each virtual adapter, power management, uncheck 'allow this computer to turn off this device to save power'. 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